LEGAL

Privacy Policy

Last updated: August 2026

Nerotix Technologies Private Limited ("Neropay", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have. By using our website and services, you agree to this policy.

1. Information We Collect

We may collect the following information when you register, use our recharge API, or contact us:

  • Account details — your name, business name, email address, phone number and address.
  • Transaction data — recharge requests, reference IDs, amounts, operator details and wallet activity.
  • Technical data — IP address, device and browser information, and API usage logs.
  • Communications — messages you send us through forms, email or support channels.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate and maintain our recharge API and services.
  • Process transactions and manage your wallet and account.
  • Authenticate API requests and prevent fraud or misuse.
  • Respond to your enquiries and provide customer support.
  • Send service-related updates and important notices.
  • Comply with legal and regulatory obligations.

3. Sharing of Information

We do not sell your personal information. We may share it only with:

  • Telecom operators and payment partners as required to complete your transactions.
  • Service providers who help us operate our platform, under confidentiality obligations.
  • Authorities, when required by law or to protect our legal rights.

4. Data Security

We use reasonable technical and organisational measures — including encryption, access controls and IP whitelisting — to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes and enforce our agreements.

6. Your Rights

You may request access to, correction of, or deletion of your personal information, subject to legal and contractual limits. To make a request, contact us using the details below.

7. Cookies

Our website may use cookies and similar technologies to improve your experience and analyse usage. You can control cookies through your browser settings.

8. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Nerotix Technologies Private Limited
  • Email: sales@nerotix.in
  • Phone: +91 89899 08110
  • T-30001, 3rd Floor, Vasundhara Tower,
    Behind SP Office, City Center,
    Gwalior, Madhya Pradesh - 474011