Refund & Cancellation Policy
Last updated: August 2026
This Refund & Cancellation Policy explains how refunds work for transactions and payments made through Neropay, operated by Nerotix Technologies Private Limited. By using our services you agree to the terms below.
1. Wallet Top-Ups
Funds added to your Neropay wallet are meant for use towards recharges and services on our platform. Wallet top-ups are generally non-refundable. In exceptional cases (such as a duplicate or erroneous top-up), you may contact us and we will review the request on a case-by-case basis.
2. Failed Recharges
If a recharge transaction FAILS, the transaction amount is automatically refunded to your Neropay wallet. No separate request is required for system-detected failures.
3. Pending Transactions
If a transaction is marked PENDING, the operator is still processing it. Please do not resend the request. Once the final status is settled — confirmed via the Status Check API or callback — a failed transaction is refunded to your wallet automatically.
4. Successful Recharges
A recharge marked SUCCESS has been delivered to the operator and cannot be cancelled or refunded. Please verify the customer number, operator and amount before submitting a transaction.
5. Disputes
If a recharge is reported as successful but not credited to the customer, you may raise a dispute through the Dispute API or by contacting us, quoting the transaction reference ID (refid). We will investigate with the operator and, where the claim is valid, credit the amount back to your wallet.
6. API Setup Fee
The one-time API setup fee is a service onboarding charge and is non-refundable once your API access and account have been provisioned.
7. Refund Timelines
Automatic wallet refunds for failed transactions are typically reflected immediately or within a short processing window. Refunds requiring manual review or operator confirmation may take additional time depending on the operator's response.
8. How to Request a Refund
For any refund or cancellation request not handled automatically, contact us with your transaction reference ID and details:
- Nerotix Technologies Private Limited
- Email: sales@nerotix.in
- Phone: +91 89899 08110
- T-30001, 3rd Floor, Vasundhara Tower,
Behind SP Office, City Center,
Gwalior, Madhya Pradesh - 474011
9. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.